If you don’t have the right skills, have the right attitude

‘Attitude is a little thing that makes a big difference’

Winston Churchill

I’ve never started a job with the skill level to hit the ground running. My education level is moderate at best and I haven’t any specialised qualifications. Therefore, I generally start a new role with minimal real ability to perform the duties.

What I do have however, is the right attitude. I start every new role with enthusiasm and with a learning mindset. In some ways, my lack of knowledge is an advantage as I don’t go in with a ‘know it all’ attitude. I don’t know what I’m doing and any opportunity is a chance to learn.

My current role serves as an example. If someone asked me to deal with an aggravated customer, I get onto it immediately without complaint. If I’m asked to clean up vomit or a particularly nasty toilet incident, I go and do it immediately. If I’m stuck with a full shift or just standing at the top of a broken escalator to perform customer service, I’m there.

These examples are not especially complex but they are not everyone’s idea of a good time. The point is, I do them and take the opportunity to learn. I might learn some strategies to manage the aggravated customer to use the next time. I get to use my communication skills with the broken escalator. I might not learn a lot while cleaning up a messy toilet but it is a mindless task that allows me to reflect on ways to make money or for other productive thought.

I have applied the positive attitude to every role I have held for the last decade. This attitude has given me the reputation as someone that is reliable and can be counted on to assist when needed. This has resulted in many opportunities being offered to me that were definitely beyond my education level and skill. Many times, these offers have been made ahead of people with considerably more experience in the role then I had.

It surprises me that I see many long-term and new starters that are reluctant to undertake tasks and make excuses. I get it, no one wants to clean up a blocked toilet. It is smelly and unpleasant. I won’t lie, there have been times I have been dry retching while cleaning up.

You know what though, when it’s time to offer an extra shift, overtime or a spell at a higher role, they will be asking the guy with the right attitude, not the guy that complains every time they are asked to do something.

Advertisements
Tagged with: